Ordering is Risk-Free. I offer a 30 day, money back guarantee on jewelry. See details below under RETURNS.

Have questions? Call me at 207-223-0070 or email me at GlassOrchids

	Wholesale Purchases Minimum order - You must order a minimum of 12 pieces. You must be a legitimate business with a Tax ID to order.
	Payment: Wholesale: First order - Prepay with check or credit card. After that Net 30 with good references Failure to pay within 45 days will revert your account to pro forma status. Wholesale OR Retail by Personal/company check, MO, Visa/MC/Discover, Amex, Paypal or

 

Delivery Time: All items are handmade by yours truly so please realize that it does take time. We do keep most items in stock but if there is a problem then you will be given an estimated time till completion when we receive your order.  In general we ship out items the day the order comes in or the next day.  If you have a deadline (an open house, holiday event, special sale, birthday etc...)  please let me know and I will work with you to ensure that you can meet it!

 

Returns:  Jewelry may be returned up to 30 days after shipment for any reason as long as it is in the original condition.  Beads/Components  may be returned for 10 days as long as they are in original condition. NO ITEMS can be returned without prior authorization. Email or Call me before shipping back.  YOU are responsible for return shipping costs and insurance. If the package is lost or the items damaged on the return voyage YOU are responsible and your money will NOT be refunded. I will help you with your claim for recovery with the shipper. Upon successful return I will issue a refund minus shipping charges and a 15% restocking fee. This fee is to cover the time and effort it takes to undo the order, issue the refund and return the items to inventory.

 

Shipping Jewelry: UPS & Fedex Ground, Expedited service available. Light packages may be shipped via USPS to save you money. Shipping for Int'l orders will be added  after weight is determined and type of shipping/speed you require. Inquire. We ship everyday but that doesn't mean YOUR order will ship the day you place it. See Delivery Time above!

	Exclusivity? I would be happy to discuss exclusivity with you but please realize that any agreement would require a minimum quarterly purchase on your part.  Exclusivity can be for all work in your geographical area or for a particular item in your area. Ordering minimums will fluctuate depending on your requirements.
	Custom Orders Because we are so busy (thank you all) I have difficulty working on custom orders. Please inquire and I'll see if I can fit you in.  I am happy to work with you if I can but please don't ask me to copy the work of another artist... if you really like it then buy it from the person who created it!!
	REPAIRS: I will repair any of my pieces that have broken free of charge (you pay shipping).  I will also repair the work of another glass artist if I can but I will have to charge you for the time it takes to do so, plus shipping.  If you lose one of a set of earrings that you love I can often 1] Make another set that closely resembles those lost or 2] sometimes I can make one earring to match .... but it's often hard to match dichro so usually I have to make a new pair.  Mail the one you have left to me and I can see what I an do <smile>.
	Sales Reps:  I have sales reps in several geographic areas so please inquire about a viewing of samples firsthand in the following areas:     (starting in January 2008) -> Texas, Oklahoma, Arkansas, Louisiana, Mississippi, Missouri and Western Tennessee and  southern Illinois.     New England (Mass, ME, RI, VT, NH)     Washington State   If you're interested in representing my work please email me to discuss.

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Warranty If you are not happy we are not happy! Each piece is handcrafted so, while I do production pieces that are similar, no two creations will be exactly the same.  Unless you order from the Special/One-of-a-kind section you will get an item that is similar to the one shown but not it's twin.  I offer a limited lifetime warranty. If any piece breaks through normal wear and tear I will attempt to repair it for free. If I deem that the damage was not due to normal wear and tear or if  very difficult to repair, I will quote a cost to complete the repair. If the piece cannot be repaired, I will offer a discount on a replacement piece. I also offer a 30 day money back guarantee so you can try my work at no risk.

Any other questions at all please don't hesitate to contact me via email glass@glassorchids.com or phone (207) 223-0070