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FAQGlass Orchids Journal

 

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Feedback!!

We're real people, Nancy & Greg Tang, who care about your Glass Orchids' experience. Please use the feedback from below to let us know how we're doing!

PHONE: 207-223-0070
U.S. Toll Free FAX: 1-866-259-4862
International Customers: email or fax toll free: 1-865-342-8963
eMail:
Snail Mail: 28 North Searsport Road, Frankfort, ME  04438


 

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Glass Orchids - Hand Crafted, Dichroic Glass Jewelry

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A Note about email: We get 1000's of emails every single day. 98% of them are offering to increase the size of random body parts (some of which I don't actually have), make us rich or try to give us a virus.  These #*&^^ people get more crafty every day. We have virus protection software, spam filtering software, spam filters and more but even these aren't enough to keep all these emails from our inbox. Sometimes YOUR email will get filtered out by these methods of protection. I do eyeball every single email in my delete box before deleting but sometimes I miss one or two (after looking at 2500 emails my eyes go a bit buggy).  If I don't reply to your email in 48 hours then I didn't get it! I reply quickly if I do get it!! I am the email Empress and am online almost every single day!! If I don't reply please email me again. BUT please put a real subject in the subject field.. use something like: Hello from <insert your name> about <inquiry regarding your jewelry>. This is very important because I look at the subject line to tell if the email is real. Also, I DO NOT EVER open attachments unless you tell me it's coming and what it is in the body of your email. Most viruses come this way. I wish I could make this a better process and I work daily to improve it but the truth is that the reality of the internet and the scum out there make this necessary <sorry for the bad word>! If I don't reply to your second email then please call me!!!! I want to hear from you and I DO apologize for any inconvenience. Realize that I have to clear between 2500 and 8000 emails a day so sometimes I do make a mistake.

SECOND NOTE: I have changed all the email addresses on this site to a graphic image so you cannot click it to email me.  I am very sorry for any inconvenience but this is an attempt to stem the ever increasing tide of SPAM I get.  I spend an several hours a day dealing with this.  You can use the little box below to send me mail as well.

THIRD: I intentionally have the font large and the text this tan color. Personally I know I can't read tiny text anymore... heck I have a magnifying glass over my jewelry desk now cause I can't see the tiny findings anymore (sad but true.) I find that white text on a black background is a bit glary and hope this tan color doesn't hurt the eyes as much. I like it better and hope you do too.

FOURTH: I've added a new sign up for a NEW mailing list on the home page. Why? Well, the old one was very large and a lot of the emails have changed without people telling me so many of the emails bounce back to me... did I mention how many emails I have to wade through? So getting 400 bounces is painful, very very painful. So please, even if you were on the old list DO sign up for this new one; that way  my list will be fresh and new! Here's the sign up again in case you missed it:

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NOTE: NO SOLICITATION to our email, phone, fax or snail mail

 

FEEDBACK IS GOLDEN

Please tell us what you think about our web site, company, products, or services. If you provide us with your contact information, we will be able to reach you in case we have any questions.

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Send mail to our email addy - as image to prevent spam with questions or comments about this web site.
Copyright © 2011 Glass Orchids/Nancy Tang. NO COMMERCIAL USE PERMITTED.
All Designs,Text and Images are protected under International Copyright law. Be Creative, Don't be a thief! 

INNOVATION NOT IMITATION!

 * Glass Orchids® and "Where Technology and Art are One!"(tm)  are Trademarks of Glass Orchids as are many of our product names.
Last modified: January 04, 2011